Privacy Policy

1. Who we are

AC Texas LLC ("AC Texas," "we," "us" or "our") is a firefighter-owned, family-operated heating and air conditioning company serving Arlington, Pantego and the surrounding Dallas–Fort Worth area. This Privacy Policy explains what personal information we collect through our website, forms, phone calls, text messages and services, how we use it, and the choices you have.

By using our website or services, you agree to this Privacy Policy and our Terms & Conditions.

2. Information we collect

Information you give us

• Contact details: name, phone number (including mobile number), email address, and service address.
• Service details: the type of service you need, information about your HVAC equipment and property, appointment preferences, and messages you send us.
• Consent records: whether you agreed to receive text messages, and the date, time and source of that consent.
• Billing details: invoice and payment information. Card payments are handled by our payment processors; we do not store full card numbers on our website.
• Financing applications: if you apply for financing, you submit your application directly to the lender, who handles that information under its own privacy policy.

Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed, and referring website, collected through cookies and similar technologies (see Section 6).

3. How we use information

• Respond to your inquiries and requests for service.
• Schedule, confirm and remind you about appointments, and send technician arrival updates.
• Provide estimates, perform work, send invoices and process payments.
• Follow up on completed work, handle warranty questions and send maintenance reminders.
• Send promotional offers, but only if you have agreed to receive them. You can opt out at any time.
• Improve our website and services, and protect against fraud or misuse.
• Comply with legal, licensing and recordkeeping requirements.

4. How we share information

We do not sell, rent or trade your personal information. We share information only as described below:

• Service providers: companies that help us run our business, such as our customer relationship management and messaging platform, online scheduling and invoicing software, payment processors, email providers and website hosting. They may use your information only to provide services to us and must protect it.
• Financing partners: only if you choose to apply for financing.
• Legal reasons: when required by law, subpoena or court order, or to protect the rights, property or safety of AC Texas, our customers or others.
• Business transfers: if AC Texas is sold or merged, customer information may transfer to the new owner, subject to this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Text messaging (SMS) privacy

For full program details, see Section 9 of our Terms & Conditions.

6. Cookies & analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand how visitors use our pages, and measure the performance of our advertising. We may use analytics and advertising tools from providers such as Google and Meta, which may collect information about your visit under their own privacy policies.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

7. How we protect information

We use reasonable administrative, technical and physical safeguards to protect your information, including secure (HTTPS) connections on our website, access limited to staff who need it to serve you, and reputable service providers with their own security programs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. How long we keep information

We keep personal information for as long as needed to provide our services, maintain service and warranty records, and meet legal, tax and licensing requirements. Records of your text messaging consent and opt-out requests are kept as long as needed to honor your choices and demonstrate compliance.

9. Your choices & rights

• Text messages: reply STOP to any message to opt out.
• Emails: click "unsubscribe" in any marketing email.
• Access, correction or deletion: contact us to ask what information we have about you, to correct it, or to delete it. We may keep certain records where required by law or for legitimate business purposes, such as invoices and warranty records.

Depending on where you live, you may have additional rights under applicable privacy laws, including the Texas Data Privacy and Security Act where it applies. We will respond to verified requests as required by law, and we will not discriminate against you for exercising your rights.

10. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Third-party links

Our website links to third-party sites and services, such as our online booking provider, Google reviews, Facebook, the Better Business Bureau and financing partners. We are not responsible for their privacy practices, so please review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date. If we make material changes to how we handle text messaging information, we will provide notice as required by law and carrier rules.

13. Contact us

Questions or privacy requests? Contact us: